Sales Policy for Regal Gleams

Effective Date: January 16, 2025

At Regal Gleams, we aim to provide a seamless and transparent shopping experience. This Sales Policy outlines the terms and conditions that apply to purchasing products from our store, regalgleams.com. By placing an order, you agree to comply with the terms detailed below.

1. Product Availability

1.1. Inventory: All products are subject to availability. While we strive to maintain accurate inventory records, some items may sell out quickly.

1.2. Custom Orders: Custom-made or engraved products require additional processing time and are non-refundable unless defective or damaged upon arrival.

2. Pricing Policy

2.1. Currency: All prices are listed in U.S. Dollars (USD).

2.2. Pricing Accuracy: We make every effort to ensure accurate pricing. However, in the event of a pricing error, we reserve the right to cancel or amend your order and notify you promptly.

2.3. Taxes and Fees: Applicable sales taxes are calculated at checkout based on your shipping address.

3. Payment Terms

3.1. Accepted Payment Methods:

  • Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal

3.2. Payment Authorization: Payment is required at the time of purchase. All transactions are securely processed, and your payment details are not stored on our servers.

4. Order Placement and Confirmation

4.1. Order Details: To place an order, you must provide accurate billing and shipping information. Orders with incomplete or incorrect details may be delayed or canceled.

4.2. Order Confirmation: After placing an order, you will receive a confirmation email. This email does not guarantee acceptance of your order; additional verification may be required.

4.3. Right to Refuse: Regal Gleams reserves the right to cancel or refuse any order at our discretion, including suspected fraudulent transactions.

5. Shipping and Delivery

5.1. Order Processing: Orders are processed within 1-3 business days after payment confirmation.

5.2. Delivery Options: Multiple shipping methods are available at checkout. Delivery times vary based on the selected method.

5.3. For detailed information, refer to our Shipping Policy.

6. Returns and Refunds

6.1. Eligible items may be returned within 30 days of delivery. For detailed guidelines, refer to our Refund and Returns Policy.

6.2. Custom-made, engraved, or clearance items are non-refundable unless defective.

7. Promotions and Discounts

7.1. Promotional Offers: Discounts, coupon codes, and special promotions are valid for a limited time and cannot be combined unless explicitly stated.

7.2. Application of Discounts: Discounts must be applied at checkout and cannot be applied retroactively to previous purchases.

8. Warranty

8.1. All products are covered by a manufacturer’s warranty against defects. Warranty terms may vary by product.

8.2. Warranty claims do not cover normal wear and tear, misuse, or unauthorized repairs.

9. Order Modifications and Cancellations

9.1. Cancellations: Orders can be canceled before they are shipped by contacting us at contact@regalgleams.com or (260) 396-2201.

9.2. Modifications: Changes to your order, such as updating the shipping address, can be made before the order is shipped.

10. Limitation of Liability

10.1. Regal Gleams is not responsible for delays, damages, or losses caused by shipping carriers or external factors beyond our control.

10.2. Our maximum liability is limited to the purchase price of the product in question.

11. Governing Law

This Sales Policy is governed by the laws of the State of Indiana. Any disputes will be resolved in the courts located in Indiana.

12. Contact Us

If you have any questions or concerns about this Sales Policy, please contact us:

At Regal Gleams, we are dedicated to providing an exceptional shopping experience. Thank you for choosing us for your luxury rings and fine jewelry needs!